Terms & Conditions
Terms & Conditions
By using our website (www.withlove.co.ke) and placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. About Us
With Love is an eCommerce store offering curated candles, lovingly selected just for you. Every order is handled with care — just like it’s for someone special.
2. Ordering
Orders can be placed online 24/7 through our website.
All orders are subject to availability and acceptance.
Once your order is placed, you’ll receive a confirmation email. This does not mean your order has been accepted.
We reserve the right to cancel or refuse an order if necessary (e.g., due to pricing errors, stock issues, or fraud risk).
3. Pricing & Payment
All prices are in [insert currency] and include applicable taxes unless stated otherwise.
Shipping fees are calculated at checkout.
We accept Mpesa, credit/debit cards, PayPal, etc.
Payments must be completed before orders are processed.
4. Shipping & Delivery
Orders are typically shipped within 3-4 days of purchase.
Estimated delivery times vary by location. We’ll provide tracking info once your order ships.
We are not responsible for delays caused by courier services or customs.
5. Returns & Exchanges
We want you to love your purchase! If you’re not happy, you can request a return or exchange within 14 days of delivery.
Items must be unused, in original condition, and with tags/packaging.
Some items (e.g., personalized or intimate items) may be non-returnable for hygiene or custom reasons.
To start a return, contact us at hello@withlove.co.ke
6. Product Descriptions
We try our best to ensure product details, images, and prices are accurate.
Colors may vary slightly due to screen settings and lighting.
If there’s an error in a listing, we reserve the right to correct it and cancel affected orders if necessary.
7. Privacy
We respect your privacy. Your information is used only to process your order, communicate with you, and improve your shopping experience. Please refer to our Privacy Policy for full details.
8. Intellectual Property
All content on the With Love website — including images, text, and branding — belongs to With Love or our content providers. You may not use or reproduce any content without permission.
9. Limitation of Liability
With Love is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.